---
title: Positive Customer Experience with CLARIFIRE COMMUNITY
description: A secure, limited view interface to the CLARIFIRE workflow automation platform where all parties in a process interact for positive customer experience.
---

[![Clarifire - Workflow Automation](https://info.eclarifire.com/hs-fs/hubfs/social-suggested-images/CLARIFIRELogo.gif?width=90&name=CLARIFIRELogo.gif "Clarifire - Workflow Automation")](https://www.eclarifire.com)

# CLARIFIRE COMMUNITY™

#### For Positive Customer Experience

## Communication and Collaboration in One Place!

The ability to provide a **positive customer experience** is becoming more critical than ever to the success of businesses.  In fact, the banking industry dictates an increased focus on the customer not only from a business standpoint, but from a regulatory perspective as well.  Providing on-demand customer centric business processes are no longer "optional" for Servicers.

**CLARIFIRE COMMUNITY™** provides a user-friendly, online location for borrowers to interact with Servicers with full visibility into their mortgage processes.  As a secure gateway to our CLARIFIRE® [workflow automation platform](https://www.eclarifire.com/financial-services-workflow.aspx), CLARIFIRE COMMUNITY provides positive customer results by making responsive, interactive dialogs easily accessible, yet with combined controls to create uniformity and accountability.

![community-laptop-2.png](https://info.eclarifire.com/hs-fs/hubfs/Community%20Images/community-laptop-2.png?width=600&name=community-laptop-2.png "community-laptop-2.png")

### CONTACT US TO LEARN MORE!

## CLARIFIRE COMMUNITY Provides:

- **User Friendly Interface** - Guidance for borrowers through the process on how to submit requests and ask questions.
- **Alerts and Notifications** - CLARIFIRE workflow triggered alerts are systematically sent to the COMMUNITY user via email or text messaging.
- **Interactive Communication** - All relevant images, notes, history, and data are aggregated in one view making access to important info a snap, keeping customers in the loop.
- **Mobile Flexibility** - On-demand access through any type of mobile device.
- **Visibility** - Transparency, customer interactions, and engagement in the mortgage processes from beginning to end, resulting in improved customer experience.

[![white paper](https://info.eclarifire.com/hubfs/Customer%20Experience/embracing-the-changing-custex-cta-400.png)](https://info.eclarifire.com/how-clarifire-embraces-the-changing-customer-experience)

# Let Clarifire show you how BRIGHTER AUTOMATION® provides an improved customer experience!

![CLARIFIRELogo.gif](https://info.eclarifire.com/hs-fs/hubfs/social-suggested-images/CLARIFIRELogo.gif?width=100&name=CLARIFIRELogo.gif "CLARIFIRELogo.gif")

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