CLARIFIRE COMMUNITY™

For Positive Customer Experience

Communication and Collaboration in One Place!

The ability to provide a positive customer experience is becoming more critical than ever to the success of businesses.  In fact, the banking industry dictates an increased focus on the customer not only from a business standpoint, but from a regulatory perspective as well.  Providing on-demand customer centric business processes are no longer "optional" for Servicers.

CLARIFIRE COMMUNITY™ provides a user-friendly, online location for borrowers to interact with Servicers with full visibility into their mortgage processes.  As a secure gateway to our CLARIFIRE® workflow automation platform, CLARIFIRE COMMUNITY provides positive customer results by making responsive, interactive dialogs easily accessible, yet with combined controls to create uniformity and accountability.
community-laptop-2.png

CONTACT US TO LEARN MORE!

CLARIFIRE COMMUNITY Provides:

  • User Friendly Interface - Guidance for borrowers through the process on how to submit requests and ask questions.
  • Alerts and Notifications - CLARIFIRE workflow triggered alerts are systematically sent to the COMMUNITY user via email or text messaging.
  • Interactive Communication - All relevant images, notes, history, and data are aggregated in one view making access to important info a snap, keeping customers in the loop.
  • Mobile Flexibility - On-demand access through any type of mobile device.
  • Visibility - Transparency, customer interactions, and engagement in the mortgage processes from beginning to end, resulting in improved customer experience.

white paper

Let Clarifire show you how BRIGHTER AUTOMATION® provides an improved customer experience!

©2013-2024 eMASON, Inc.