While providing clinical excellence, patient safety, and quality of care is mandatory for any healthcare organization, there are additional factors that influence patient perception of care.
Great patient experience is highly dependent upon not only meeting the needs of patients, but on the quality of personal interactions between providers and patients.
Studies have shown that provider empathy, compassion, and respect can significantly affect patient satisfaction and trust - while patients' perception of care quality does not necessarily equate to the quality of care received. The value of genuine, face to face communication should not be discounted, and is an important component of patient experience strategy.
Mobile rounding solution that incorporates user functionality such as swiping, tapping, and voice to text features, to deliver an experience that doesn't compete with the core process of rounding on patients.
The collection of data becomes less rigid and more comfortable - allowing nurse rounders to make eye contact and engage with patients for a more personal and friendly interaction.
CLARIFIRE HEALTH provides access to patient round responses - not only from previous days during their hospital stay - but from previous hospital visits. Nurses already have their likes and dislikes and other important information at their fingertips, eliminating the need for patients to answer the same question more than once - resulting in an improved patient experience.
Availability of data across departments and facilities provides metrics for management to assess issues and respond more quickly. Improved quality and efficiency correlate to more consistent care practices and a better overall patient care experience.
