Because patient perception of care is closely related to personal interactions with hospital staff members, making leadership rounding a part of your patient experience strategy is critical.
Goals of leadership rounding include: strengthening inter-departmental relationships, recognition of staff, identifying employee frustrations, improving communication, and assessing process improvement opportunities. Information gathered during leadership rounding often provides additional benefits such as improved staff engagement and retention, patient experience improvement, and higher HCAHPS scores.
CLARIFIRE HEALTH's leadership rounding process provides for mobile automated rounding, delivering actionable real-time data with features that are easy to use and efficient to review for on-the-spot support and escalation. In fact, its ease of use lends to leader engagement and commitment to round consistently, which is a key factor to its success.