With the increased focus on improving patient perception of care in the healthcare industry, improving HCAHPS "Patient and Caregiver-Centered Experience of Care/Care Coordination" domain scores has become critical for hospitals. With close to half of the HCAHPS domains related to communication, using a nurse leader rounding tool, such as CLARIFIRE HEALTH™, that promotes nurse patient communication, is essential.
However, even with the right patient rounding tool in use, it's possible the survey-focused approach to leader rounding on patients may be diminishing the quality of those nurse patient interactions you're trying to improve. Focusing less on survey questions and more on making the patient feel listened to and cared for, could result in higher HCAHPS scores for your organization.
Download our eBook and learn about 5 specific strategies — outside the survey — that will enhance your patients' perception of care.
