Improve HCAHPS Scores

with Better Nurse Patient Communication



Great Nurse Patient Communication is Essential to Improving HCAHPS Scores

With the increased focus on patient rounding and improved patient perception of care in the healthcare industry, improving HCAHPS "Patient and Caregiver-Centered Experience of Care/Care Coordination" domain scores has become critical for hospitals. With close to half of the HCAHPS domains related to communication, using a mobile software that promotes nurse patient communication is key.

The CLARIFIRE HEALTH® mobile rounding software has a high adoption rate for nurse leader rounding due to its ease of use and improvement in nurse patient communication. When a patient's perception of care is improved, there is often a ripple effect in improved scores in other HCAHPS measures.  Key CLARIFIRE HEALTH features include:

  • An easy to use interface that doesn't compete with the core process of rounding.
  • Mobile tapping, swiping and gesturing versus clicking and typing, which allows more eye contact with patients and better rapport.
  • Easy to use UI that nurses love to use, leading to improved HCAHPS scores that are sustainable.
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